Table 1
Quality aspects listed in the QUOTE-cataract
| Generic indicators | |
|---|---|
| *Quality of care aspects not included in the QUOTE-cataract at UHG. | |
| 1.1 | Allow me to decide on which treatment/help to get |
| 1.2 | Take me seriously |
| 1.3 | Keep appointments punctually |
| 1.4 | Never let me wait in the waiting room longer than 15 minutes |
| 1.5 | Give me good directions for use of the prescribed medicine |
| 1.6 | Take care that prescribed medicines are free of charge |
| 1.7 | Be easily accessible by phone |
| 1.8 | Take care that I can consult a specialist within 2 weeks |
| 1.9 | Take care of fine tuned care of different caregivers |
| 1.10 | Know my health status very well |
| 1.11 | Tell me what to do in case of emergency |
| 1.12 | Have a room accessible for wheelchair users/disabled |
| 1.13 | Always inform me about the risks of a treatment |
| 1.14 | Always take enough time for me |
| 1.15 | Be willing to talk about affairs I did not like |
| Cataract specific indicators | |
| 2.1 | Inform me clearly what I may and may not do after cataract surgery |
| 2.2 | Inform me in writing about the day and time of my cataract surgery* |
| 2.3 | Inform me in the meantime how long it will take before surgery* |
| 2.4 | Provide an information brochure about cataract surgery |
| 2.5 | Tell me during cataract surgery exactly what he/she is doing |
| 2.6 | Always be calm and quiet while working |
| 2.7 | Always consider my personal desires |
| 2.8 | Always be friendly |
| 2.9 | Always take all my questions related to cataract surgery seriously |
| 2.10 | Always be the same person |
| 2.11 | Take care that the wait for surgery is not longer than 2 months |
| 2.12 | Take care that all preoperative examinations will take place at the same day* |
| 2.13 | Have at one’s disposal a desk with enough privacy |
| 2.14 | Take care of food and drinks at the ward/in the waiting room* |
| 2.15 | Take care that patient education is regulated among the different doctors |
| 2.16 | Give me the opportunity to come first occasionally |
