1.1 | Allow me to decide on which treatment/help to get |
1.2 | Take me seriously |
1.3 | Keep appointments punctually |
1.4 | Never let me wait in the waiting room longer than 15 minutes |
1.5 | Give me good directions for use of the prescribed medicine |
1.6 | Take care that prescribed medicines are free of charge |
1.7 | Be easily accessible by phone |
1.8 | Take care that I can consult a specialist within 2 weeks |
1.9 | Take care of fine tuned care of different caregivers |
1.10 | Know my health status very well |
1.11 | Tell me what to do in case of emergency |
1.12 | Have a room accessible for wheelchair users/disabled |
1.13 | Always inform me about the risks of a treatment |
1.14 | Always take enough time for me |
1.15 | Be willing to talk about affairs I did not like |
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Cataract specific indicators |
2.1 | Inform me clearly what I may and may not do after cataract surgery |
2.2 | Inform me in writing about the day and time of my cataract surgery* |
2.3 | Inform me in the meantime how long it will take before surgery* |
2.4 | Provide an information brochure about cataract surgery |
2.5 | Tell me during cataract surgery exactly what he/she is doing |
2.6 | Always be calm and quiet while working |
2.7 | Always consider my personal desires |
2.8 | Always be friendly |
2.9 | Always take all my questions related to cataract surgery seriously |
2.10 | Always be the same person |
2.11 | Take care that the wait for surgery is not longer than 2 months |
2.12 | Take care that all preoperative examinations will take place at the same day* |
2.13 | Have at one’s disposal a desk with enough privacy |
2.14 | Take care of food and drinks at the ward/in the waiting room* |
2.15 | Take care that patient education is regulated among the different doctors |
2.16 | Give me the opportunity to come first occasionally |