Actual waiting time and patient maximum acceptable wait time for levels of satisfaction with waiting time (weeks)
| Satisfaction with waiting time | % | Patient MAWT* | Actual waiting time | Difference† | |||
|---|---|---|---|---|---|---|---|
| Mean | Median | Mean | Median | Mean | Median | ||
| *Maximum acceptable waiting time (weeks). | |||||||
| †MAWT minus actual waiting time. | |||||||
| ‡“Somewhat dissatisfied” and “very dissatisfied” combined. | |||||||
| Very satisfied | 62.4 | 9.1 | 8.0 | 12.8 | 9.9 | −3.7 | −2.9 |
| Somewhat satisfied | 19.5 | 8.5 | 8.0 | 17.8 | 14.9 | −9.3 | −8.3 |
| Neutral | 13.4 | 12.3 | 8.0 | 25.7 | 28.6 | −13.4 | −10.4 |
| Dissatisfied‡ | 4.7 | 6.1 | 4.0 | 28.8 | 28.9 | −22.7 | −23.6 |