Specialist's attitude (dismissive, patronising, brusque, unfeeling, uninterested in patient/condition, use of jargon, talking to colleagues while ignoring patient, making patients feel of no consequence because of their age) | 263 | 43.5 |
Lack of information or advice (about condition, prognosis, adjustment, low vision aids, self help groups, counselling), lack of written information | 262 | 43.4 |
Told nothing could be done | 80 | 13.1 |
Problems with management (delay in getting appointments, paperwork/ correspondence lost, seeing different doctors). | 71 | 11.7 |
Shocked by what they were told | 47 | 7.05 |
Lack of time with consultant | 41 | 6.85 |
Discharged after consultation | 34 | 5.6 |
Condition not named | 32 | 5.4 |
No opportunity for questions | 21 | 3.5 |
Wanted second opinion | 11 | 1.8 |