Do medical outpatients want 'out of hours' clinics?

BMC Health Serv Res. 2005 Jun 24:5:47. doi: 10.1186/1472-6963-5-47.

Abstract

Background: Patient choice is a major theme in current healthcare delivery. Little is known about patients' wishes regarding the timing of medical outpatient clinics.

Methods: A questionnaire survey of 300 sequential patients attending cardiac and respiratory clinics to determine patients preferences for out of hours and weekend outpatient clinics. (Out of hours defined as a clinic after 5 pm on Mon - Fri)

Results: Two hundred and 64 patients completed the survey of which 165 (62.5%) wanted either an out of hours clinics or a weekend clinic. Sixty four (38.8%) specifically stated that this was because of work commitments but for many others, the reasons given were easy to justify.

Conclusion: Current provision for outpatient consultation may not be convenient for many patients with heart and lung disease. A fuller evaluation of the cost and benefits of more flexible clinic hours is now needed.

MeSH terms

  • Adult
  • After-Hours Care / statistics & numerical data*
  • Aged
  • Appointments and Schedules*
  • Cardiology Service, Hospital / organization & administration
  • Choice Behavior
  • Female
  • Humans
  • London
  • Male
  • Middle Aged
  • Outpatient Clinics, Hospital / organization & administration*
  • Outpatients / psychology*
  • Patient Satisfaction / statistics & numerical data*
  • Respiratory Therapy Department, Hospital / organization & administration
  • Surveys and Questionnaires